Welcome to Luminous Pet! We’re dedicated to giving you a smooth and reliable shopping experience—from browsing our pet-friendly products to having them delivered safely to your doorstep. Here’s everything you need to know about our delivery services across Australia.

Delivery Areas

Nationwide Delivery
 We proudly deliver to all regions of Australia, including:

  • New South Wales
  • Victoria
  • Queensland
  • South Australia
  • Western Australia
  • Tasmania
  • Northern Territory
  • Australian Capital Territory

Whether you’re in the city or the countryside, Luminous Pet ensures your order arrives promptly and securely.

Delivery Timeframes

Delivery timeframes depend on product availability, stock levels, and your delivery location. Once your order is placed, our team will confirm the estimated delivery timeframe and communicate it directly to you.

We always aim to get your pet essentials to you as quickly and safely as possible.

Delivery Fees

We offer free delivery over $50 to most metro areas across Australia.
 For some regional or remote areas, a delivery fee may apply and will be calculated based on your location and the items ordered.

Once your order is placed, our team will review the delivery details and advise you of any applicable delivery charges.
 You’ll be notified of the fee prior to dispatch, and no additional costs will be applied without your confirmation.

Delivery Process

  1. Order Confirmation – Once you’ve placed your order, we’ll send you an email confirming all the details.
  2. Dispatch Notification – When your order leaves our warehouse, we’ll notify you with tracking details.
  3. Track Your Delivery – Use the tracking number provided to follow your parcel on the carrier’s website.
  4. Delivery Day – Your items will arrive at the address provided. A signature may be required on delivery.

Doorstep Delivery Policy

Our standard delivery is to the ground-level entrance of your address.

  • For houses: this is your front door.
  • For apartments or multi-storey buildings: delivery is to the ground floor only.

Our third-party couriers do not deliver up stairs or inside homes, so please make arrangements ahead of time if assistance is needed to move your items.

Delivery Address

Please double-check that your delivery address is complete and accurate. We cannot deliver to PO Boxes or parcel lockers.

Authority to Leave

If you’re not going to be home, you may select Authority to Leave during checkout.
 Please note: by choosing this option, Luminous Pet is not liable for any loss or damage that may occur after delivery has been completed.

Failed Delivery Attempts

If delivery fails due to an incorrect address or no one being available to receive the item, a re-delivery fee may apply.

Assembly Services

As deliveries are handled by third-party couriers, we currently do not offer assembly services. If required, we recommend contacting a local handyman for assistance.

Packaging & Rubbish Removal

Your items will arrive securely packaged to ensure they arrive safely.
 Please note: our couriers cannot remove or dispose of packaging materials. Most packaging is recyclable through your household bins.

Damages or Issues

We take great care in packing your items. If you notice any damage or issues upon delivery, please contact us within 48 hours so we can assist you promptly.

Need Help?

For any delivery-related questions or support, feel free to get in touch with our Customer Care Team. We’re here to help you and your pet every step of the way.

Thank you for choosing Luminous Pet—where happy pets (and humans) are our top priority.

Effective as of June 2025