Order Cancellation Policy
 Effective as of June, 2025

At Luminous Pet, we’re committed to delivering quality pet products and a smooth shopping experience. However, we understand that plans can change. If you need to cancel your order, please review the guidelines below.

How to Cancel an Order

  • To request a cancellation, please contact our Customer Care Team as soon as possible.
     Include your order number and any relevant details to help us process your request efficiently.
  • Your cancellation is only confirmed once you receive written confirmation via email from our team.

Cancellation Fee

  • A 20% cancellation fee applies to all orders. This fee helps cover costs related to order processing, handling, and packaging.
  • If your order has already incurred shipping fees, those costs are non-refundable.

Order Status & Timing

  • If your order has not yet been dispatched, we will make every effort to cancel it before it ships.
  • If the order has already been dispatched, cancellation may not be possible. In this case, you may need to follow our Return Policy once the item has been delivered.
  • We strongly recommend contacting us as soon as possible to avoid additional charges.

Refund Process

  • Once your cancellation is confirmed, we will process your refund (minus the 20% cancellation fee and any shipping fees, if applicable) to your original payment method.
  • Please allow 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Need Help?

If you have any questions or need support with an existing order, please reach out to our Customer Care Team. We’re always here to help you find the right solution for you and your pet.

Thank you for choosing Luminous Pet—your trusted destination for quality pet essentials.