Terms of Service
 Effective as of June, 2025

Welcome to Luminous Pet. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our site.

1. Acceptance of Terms

By using our website (www.luminouspet.com.au), you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, please refrain from using our website or services.

2. Eligibility

To use our site and services, you must be at least 16 years old, or have permission from a parent or guardian. By using our site, you confirm that you meet this requirement.

3. Account Registration

To access certain features, you may need to register an account.

  • Accuracy: You agree to provide accurate and current information.
  • Security: You are responsible for safeguarding your login credentials and any activity on your account.
  • Notification: Please contact us immediately if you suspect any unauthorized use of your account.

4. Use of the Website

You agree not to:

  • Use our website for any illegal or harmful activity
  • Disrupt or interfere with the website’s functionality
  • Attempt to gain unauthorized access to any system, server, or data connected to the site

5. Intellectual Property

All content on this website—including logos, images, product descriptions, and text—is the property of Luminous Pet or our licensors.
 You may not copy, modify, reproduce, or use our content without prior written permission.

6. Product Information & Availability

We aim to provide accurate, up-to-date information, but:

  • Errors may occur: Product descriptions, availability, or pricing may contain errors or omissions.
  • Stock changes: We reserve the right to update or discontinue products at any time without notice.

7. Pricing & Payments

  • Currency: All prices are in Australian Dollars (AUD) and include GST, unless stated otherwise.
  • Payments: We accept major credit cards and other methods as shown at checkout.
  • Billing Info: You agree to provide correct and current billing details for order processing.

8. Orders & Acceptance

  • Confirmation: An order confirmation does not guarantee acceptance.
  • Right to Refuse: We may cancel or reject an order due to stock issues, pricing errors, or suspected fraudulent activity.

9. Limitation of Liability

To the extent permitted by law:

  • No Liability: Luminous Pet is not liable for any indirect, incidental, or consequential damages.
  • Cap on Liability: Our total liability is limited to the amount paid for the specific product or service in question.

10. Indemnification

You agree to indemnify and hold Luminous Pet harmless from any claims, losses, or damages related to your use of the site, breach of these Terms, or violation of third-party rights.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

12. Severability

If any part of these Terms is deemed invalid, the rest will remain fully enforceable.

13. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting on our site. Continued use of the site means you accept the updated Terms.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or practices. Access these sites at your own discretion.

15. Contact Us

We’re always here to help. If you have any questions or concerns, please visit our Contact Us page to get in touch with our Customer Care Team.

Thank you for choosing Luminous Pet—we’re proud to support happy, healthy pets across Australia.